FAQ

No, we do not provide any advice or instructions on how to utilize research peptides. Our products are exclusively intended for research purposes only.

USPS will cover up to $100 on lost or damaged packages. We do not reship, refund or credit orders if you did not purchase additional re-ship insurance. You will need to contact USPS and file a claim if your package is lost or damaged.

Unfortunately, our system does not allow multiple discounts to be applied to orders.

We only ship within the US.

If your package says delivered please check around your property and neighbors. Sometimes packages get delivered to the wrong address. In almost every situation the post office is able to locate the package. If your package cannot be located after you have contacted USPS and they have done their search, you will have to file a claim with USPS. Your package is ONLY insured for up to $100, unless you have purchased additional insurance to cover your FULL ORDER. If you purchased insurance for your FULL ORDER, refer to the RESHIP FAQ and please email Newwavewellness0419@gmail.com

In order to file a claim for a lost or damaged package, you would have had to purchase additional shipping insurance for your entire order. Re-ship insurance covers damaged or lost packages; not stolen packages. The additional charge for insurance that you pay for at the time of your order MUST cover your entire order amount. It is to cover the re-ship of your order in the event that your package is deemed lost or damaged. USPS has a process for re-ship insurance. We ask that you be patient through the process. We are here to help you! We report the incident to USPS when we become aware, then we file for an investigation. A claim has to be created, and an investigation has to be done by the local USPS. This can take up to 7 days. If USPS deems that the package is in fact lost, then we will gladly re-ship out your package. We CANNOT re-ship a package until USPS validates the package is in fact lost. Please email NEWWAVEWELLNESS0419@GMAIL.COM with order, package details and pictures (Damaged packages only. Include packing slip, items received, and how you received the package).

Please contact us immediately at NEWWAVEWELLNESS0419@GMAIL.COM with a picture of your products, packaging, and packing slip.